You can register by clicking on the “Register” link at the top right corner of the homepage.

You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on kapurancho.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one kapurancho.com account.

Yes, you can add multiple delivery addresses in your kapurancho.com account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Yes, you can place orders for multiple cities.

My Account is the section you reach after you log in at kapurancho.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Credit notes reflect the amount of money which you have pending in your kapurancho.com account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

My Shopping List is a comprehensive list of all the items previously ordered by you on kapurancho.com. This enables you to shop quickly and easily in future. Payment

You can pay for your order on kapurancho.com using the following modes of payment: a. Cash on delivery (COD) b. Credit and debit cards (VISA / Mastercard /stripe) c. Paytm food wallet will be accepted only for food items. If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now. If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300. The executive will not be able to return any change. Any balance due will be credited directly to your bigbasket wallet which you can utilise in your next order. The option is currently available only for kapurancho.com mobile app users.

There is no VAT. However, GST will be applicable as per Government Regulizations.

Yes it is absolutely safe to use your card on bigbasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your kapurancho.com account as store credit and you can use it at any time against your future orders.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

The kapurancho.com Wallet is a pre-paid credit account that is associated with your kapurancho.com account. This prepaid account allows you to pay a lump sum amount once to kapurancho.com and then shop multiple times without having to pay each time. Delivery Related.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address. Customer Related

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm. They can be reached +91 6359110035 or via email at info@kapurancho.com

Our customer service team is available throughout the week, all seven days from 10 am to 6 pm.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with kapurancho.com. Do write to us info@kapurancho.com in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with kapurancho.com. If you get any email, call or message from anyone claiming to be from kapurancho.com asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.